This Privacy Policy explains how we collect, use and protect personal information when you interact with Joreels. We take your privacy seriously and set out below the types of information we gather, how we use it, the choices you have and the safeguards we apply to keep your data secure.
We collect information to provide and improve our services, to process payments and to comply with legal obligations. The categories below outline the main kinds of data we handle.
Personal data includes the information you provide when opening an account or contacting us. Typical items are your name, date of birth, address, email address, phone number and identity documents submitted for verification. We also collect account credentials and preferences.
Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers, platform and session data. We use this information to ensure service performance, prevent fraud and improve compatibility across devices.
This includes payment and billing details, transaction history, deposits and withdrawals, game activity, wager history and any communications you send us. Transactional data is used to process payments, handle withdrawals and maintain accurate account records.
We use your data to register and manage accounts, process payments, perform identity checks and meet compliance obligations. We also use information to provide customer support, detect and prevent fraud, improve our services and communicate important account information or changes to our terms and policies.
We protect information using appropriate technical and organisational measures. Access to personal data is limited to authorised staff and service providers who require it to perform their duties. We use encryption and secure systems to store and transmit sensitive data and carry out regular reviews of our security practices.
We use cookies and similar technologies to remember preferences, provide core functionality, analyse site performance and tailor content. Third-party analytics and advertising providers may also place cookies. You can manage cookie preferences through your browser or account settings where available.
You have rights regarding the personal data we hold about you, including the right to access, correct or restrict processing of your data, and to withdraw consent where processing is based on consent. You may also request data portability where applicable.
You can review and update some information in your account settings. For other requests, contact [email protected] and we will respond within a reasonable time. We will handle requests to delete personal data in line with legal and operational requirements, which may include retaining certain records for regulatory or fraud-prevention purposes.
We share data with trusted third parties who provide services on our behalf, such as payment processors, identity verification and analytics providers. We may also disclose information to comply with legal obligations or to protect our rights. Third parties are required to safeguard personal data and may only use it for the purposes we specify.
We may update this policy to reflect changes in our practices. Any material changes will be posted on our site and will state the effective date. We encourage you to review this page periodically to stay informed about how we protect your privacy.
