These Terms and Conditions set out the rules that govern your use of Joreels and the relationship between you and us. They explain account responsibilities, eligibility, acceptable platform use, promotions, payments and how we handle disputes. By using our site you agree to comply with these terms and any policies we publish alongside them.
You are responsible for keeping your account details accurate and secure. Do not share your password or allow others to use your account. We may require identity verification and supporting documents before allowing deposits, play or withdrawals. If we suspect unauthorised access, fraud or breach of these terms we may suspend or close the account and withhold funds while we review activity.
Access to and use of Joreels is limited to individuals who meet legal age and jurisdictional requirements where they play. You must be at least 18 years old and legally permitted to gamble in your place of residence. We may refuse registration, block access or close accounts if eligibility cannot be confirmed.
Users must not use the platform for unlawful activity, account sharing, bonus abuse, collusion or any form of manipulation of games, systems or promotions. You must not attempt to evade limits, exploit technical errors or use automated tools to interact with the platform. Breach of acceptable use may result in suspension, forfeiture of winnings and account closure.
Promotions are subject to specific terms which form part of these conditions. Bonuses and free spins are for personal use only and may carry wagering, game contribution and maximum-win restrictions. Bonus funds will be used after real-money balances where applicable. We reserve the right to withhold, reclaim or cancel any promotion in cases of abuse or error.
Payments must be made using accepted methods and in the account currency you select. We may set minimum and maximum limits, require source-of-funds information and apply checks before processing withdrawals. Withdrawals are subject to verification and may be delayed until required checks are complete. We do not guarantee specific processing times for third-party services.
If you have a dispute with us you should first contact customer support so we can attempt to resolve the matter informally. If the issue remains unresolved you may escalate the complaint through any formal procedure we publish on the site. We will investigate disputes fairly and aim to respond within a reasonable time.
We may update these terms from time to time. Material changes will be communicated via the site or by other reasonable notice. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. If you do not accept updated terms you should stop using the service and close your account.
