Need a hand? Our support team is available to help with account-related enquiries, payment and withdrawal questions, technical concerns or general feedback. If you need assistance with verification documents, bonus or promotion queries, password or login issues, or to report a fault, contact us and we will aim to respond as soon as possible. We provide practical guidance to resolve issues quickly and will act in your best favour promptly. We handle enquiries from UK players.
| Department | Contact |
|---|---|
| Customer support (accounts, payments, technical enquiries) | [email protected] (reply within 24 hours) |
| General enquiries (policy, verification, feedback) | [email protected] (response within 48 hours) |
| Affiliate enquiries (partnerships, tracking, marketing) | [email protected] (partner enquiries handled Mon-Fri) |
| Phone (general enquiries) | +44 20 7946 0321 |
| Working hours | Mon-Fri, 09:00-18:00 |
For detailed requests, account issues or situations that need documents, please contact us by email at [email protected]. Email is the preferred method because it allows attachments and creates a clear record. Please include a concise subject line and up-to-date contact details to help us handle your enquiry promptly and avoid unnecessary delays.
Our support team aims to respond to most enquiries within one business day. Simple questions and account requests are typically handled swiftly, while complex cases such as KYC checks, payment investigations or appeal reviews may take longer depending on the issue and required checks. We’ll keep you updated on progress and provide an estimated timescale if a case requires additional investigation.
We’d love your feedback on Joreels. Please send suggestions, ideas or reports of anything that could improve the site - from navigation and game selection to promotions and payments. Every message is read and considered by our team, and we use feedback to refine features and the user experience. Your input helps shape future updates.
